Job Title: Service Mechanic
Department: Service
Job Purpose/Performance Outputs:
Provides product service including trouble-shooting for electrical, mechanical and hydraulics and repairs of such.
Essential Functions Performed (Other functions/tasks may be required besides those listed):
- Performs unit failure analysis
- Orders required parts for repair work, unit testing and unit painting
- Assists power products personnel in unit build up, assemble and disassemble
- Delivers, Installs and Repairs equipment
- Develops parts list for customer orders
- Occasionally orders parts
- Occasionally assists with inside sales
- Welding
- Troubleshooting and installation of electrical controls and components
- Mechanical fabrication
Core Job Competencies (skills, knowledge, abilities) Required:
(Other skills may also be required.)
- Mechanical, electrical and hydraulic aptitude and knowledge, capable of a wide range of troubleshooting, testing and rebuilding of engines, electrical and mechanical equipment
- Blue Print reading capability
- Welding Ability
- Knowledge of equipment instrumentation and gages and testing processes
- Attention to detail
- Knowledge of required safety and housekeeping rules, guidelines and policies
- Technical Translation of mechanical product and repair documents and customer and vendor specifications
- Communication skills, verbal and listening and phone skills
- Interpersonal skills
- Decision making skill in selecting appropriate service needs and applications
- Negotiations skills with customers on service requirements and assisting with inside sales
- Behavior flexibility in dealing with both external customer situations and internal support staff
Job Prerequisites (needed upon job entry) - Position:
Minimum Education Level, Type, Certification:
High School Diploma
Tech School Graduate
Specific Experience - Amount and Type
3 years mechanical repair experience and 2 to 3 years experience in servicing customers
Job Conditions/Requirements - Hours, Travel, Physical, Tools, etc.:
- 24 hour on call to customer needs
- Travel, including overnight travel
- Product repair certifications
- Valid driver's license
- Varying hazardous job conditions and safety apparel required